FAQ

How do I become a customer of Ethel & Myrtle, Inc.?

There are two ways to become a new customer. First, come and order at one of the markets across the country we attend. Second, you can place an order with one of our traveling sales representatives. Click the show schedule or sales representatives button located at the bottom of the website to display this information. Once an order is placed at market or through a sales representative access will be given to the website for reorders only. We do not set-up new customers through the website.

Who is able to buy on the Ethel & Myrtle Website?

Ethelandmyrtle.com is offered to our existing retailers and corporate buyers to place reorders.

Do you have a catalog?

Unfortunately, we do not have a catalog.

What is the minimum order if I have not placed an order for the season?

The minimum order is $250.00. If you do not meet the minimum, we will be unable to process your order.

What is the minimum order if I placed an order this season?

If you placed an order during the season, at a show or with a sales representative, there is no minimum on the website.

How do I login to the website?

Your username and Password are the same: They are your Ethel & Myrtle customer number without the zeros in front plus the last four digits of your phone number given at the show or you can also use your email as your username.

Example:

• Customer Number 0000085
• Phone Number 281-319-0099
• Website Username: 850099

How do I enter my email into the website?

• 1. Click on the My Account link at the top of the page.
• 2. Click on View or Change My Account Information.
• 3. Enter your email address in the email field.
• 4. Click the update button.

I would like to change my password

• 1. Log In
• 2. Click on "My Account" located on the Ethel & Myrtle web page
• 3. Click on "Change my account password."
• 4. Put in your current password
• 5. Enter your new password and confirm your password
• 6. Hit Submit
• 7. Your Password is now changed

What types of credit cards does Ethel & Myrtle accept?

Visa, MasterCard, Discover, and American Express

What if I cannot find an item on the website?

This means that item is temporarily out of stock or discontinued.

What if I forget my password?

Please click on the Forgot your password? button on the login page. Your password will be provided if you have an email in the system with us.